Privacy Policy

Information We Collect

When you interact with our services, we gather different types of information. Some you give us directly, and some we collect as you use our platform. Here's what we're talking about:

Personal Information You Provide

• Your name, email address, and phone number when you sign up or contact us
• Billing details if you enroll in our paid learning programs
• Information you share through contact forms or support inquiries
• Details you provide when participating in surveys or feedback sessions
• Professional background information if you share it with us for personalized learning paths

Information Collected Automatically

• Device information including browser type, operating system, and screen resolution
• IP address and general location data (city and country level, not your exact address)
• Pages you visit on our site and how long you spend on them
• Links you click and features you interact with
• Access times and dates for security purposes

How We Use Your Information

We're not in the business of selling your data. Everything we collect serves a specific purpose related to making your experience better or keeping our service running smoothly.

Data Storage and Security

Your information is stored on secure servers located within Malaysia and Singapore. We use industry-standard encryption (that's the same technology banks use) to protect data during transmission and storage.

Our security measures include:

• SSL/TLS encryption for all data transmitted to and from our servers
• Regular security audits and vulnerability assessments
• Restricted access to personal data (only team members who need it for their work can access it)
• Multi-factor authentication for staff accounts
• Regular backups stored in encrypted format
• Secure disposal protocols for data we no longer need

But let's be honest – no system is 100% secure. We do everything reasonably possible to protect your data, but we can't guarantee absolute security. That's why you should also protect your account by using a strong password and not sharing your login details.

Sharing Your Information

We're not in the habit of passing your information around. But there are a few situations where we share data with others:

Service Providers

We work with trusted companies that help us run our service – payment processors, email service providers, and hosting companies. These partners only get the information they need to do their job, and they're contractually bound to protect it.

Legal Requirements

If we're legally required to share information (like responding to a valid court order), we will. We may also share data if we believe it's necessary to prevent fraud, protect someone's safety, or defend our legal rights.

Business Transfers

If followmsg is acquired by another company or merges with one, your information would be transferred as part of that transaction. We'd notify you before this happens.

Your Rights Under Malaysian Law

Malaysia's Personal Data Protection Act gives you specific rights over your personal information. Here's what you can do:

• Access: You can request a copy of the personal data we hold about you. We'll provide this within 21 days of your request.
• Correction: If any information we have is wrong or outdated, you can ask us to correct it.
• Withdrawal of Consent: You can withdraw your consent for us to process your data at any time (though this might mean we can't provide certain services).
• Limit Processing: You can ask us to limit how we use your information in certain circumstances.
• Data Portability: You can request your data in a common format to transfer to another service.
• Deletion: You can request that we delete your personal information, subject to legal retention requirements.

To exercise any of these rights, contact us using the details at the bottom of this page. We'll respond within the timeframes required by Malaysian law.

Cookies and Tracking

We use cookies – small text files stored on your device – to make our site work properly and understand how people use it. Some are essential (the site won't work without them), and others help us improve things.

You can control cookies through your browser settings. Just know that blocking certain cookies might affect how well the site works for you.

Types of Cookies We Use

• Essential Cookies: Keep you logged in and remember your preferences
• Analytics Cookies: Help us understand which content is most useful
• Functional Cookies: Remember your settings and personalize your experience

Data Retention

We don't keep your information longer than necessary. Here's our general approach:

• Account information is kept as long as your account is active
• Financial records are retained for seven years to comply with Malaysian tax law
• Learning progress data is kept for three years after your last activity
• Support correspondence is retained for two years
• Marketing consent records are kept until you withdraw consent, plus one additional year

When we delete data, we make sure it's properly destroyed and can't be recovered. Some anonymized data may be kept for statistical purposes, but it won't identify you personally.

Children's Privacy

Our services are designed for adults managing their finances. We don't knowingly collect information from anyone under 18. If you're a parent and believe your child has provided us with personal information, please contact us immediately and we'll delete it.

Changes to This Policy

We update this policy occasionally as our practices evolve or laws change. When we make significant changes, we'll notify you by email or through a prominent notice on our website. The "Last Updated" date at the top shows when the most recent changes were made.

We encourage you to review this policy periodically. Your continued use of our services after changes indicates you accept the updated terms.